Policies

• Pre-orders open on Sunday 11 October 2026, 9:00 pm IST.
• Pre-ordering is free: nothing is paid when you pre-order. Each pre-order is for up to 3 units.
• The price when you pre-order is locked for your order: VAYREN ₹8,499 and AERIS ₹6,499 per unit, including free delivery within India.
• Pay before shipping: when your purifier is ready to ship, we send a secure payment link for the full price, and it ships once it’s paid. If it isn’t paid within 7 days of that message, we may cancel the pre-order.
• Pre-orders are expected to ship in 4–6 weeks. We email you your dispatch date. If it moves, we tell you, and you can cancel.
• Pre-orders include a spare filter and priority dispatch. Referral rewards apply once the referred friend’s order is paid in full.
• Home pre-orders are limited to 3 units. For more, use the business enquiry form.

These terms are between you and Roomwell Automation and Wellness LLP.

Pre-ordering is free, so you can cancel any time before you pay: email support@roomwell.in with your order ID.

Paid, but it hasn’t shipped yet? Cancel and we refund the full amount to your original payment method. Banks usually take 5–7 working days to show it.

Once delivered, an order can’t be cancelled, but the 7-day replacement and 1-year warranty still apply.

Delivery is free anywhere in India.

Pre-orders ship in 4–6 weeks. Courier delivery usually takes 2–7 days after dispatch, depending on your pincode. We email you tracking details.

If the box arrives visibly damaged, take photos before opening it and tell us within 7 days.

Every Roomwell purifier has a 1-year warranty from the delivery date against manufacturing defects.

If your purifier arrives damaged or doesn’t work, tell us within 7 days of delivery with photos or a short video, and we’ll replace it.

Filters are consumables and aren’t covered. The warranty doesn’t cover damage from misuse, liquids, power surges or repairs by anyone other than Roomwell. To make a claim, email support@roomwell.in with your order ID.

What we collect: when you pre-order, your name, mobile number, email, delivery address, your order, any referral code, and the link that brought you here. When you tap Notify me, the mobile number and name you enter, what you asked about and the page you were on. When you send a business enquiry, the details in the form.

Why: to confirm and deliver your order, email you your order details, take payment, tell you about launches you asked about, email you updates about your order, and learn which pages and partners bring us customers.

Where it’s kept: in Roomwell’s Google account (Google Sheets). Only the Roomwell team can see it, and they sign in to do so.

Who else sees it: Google, which stores our order records and sends your order email; a payment provider when you pay (your card and UPI details go to them, never to us); courier partners to deliver;. We don’t sell your data.

Air quality check: if you allow location access or choose a city, your location, rounded to about 1 km, is sent to our air-quality data provider to look up readings near you. It’s saved only in your browser, never on our servers, and you can clear it by clearing this site’s data.

Your choices: write to support@roomwell.in to see, correct or delete your data, or to stop launch emails. We keep order records only as long as accounting and tax law require.

Roomwell Automation and Wellness LLP

Registered office: Shop No. 4, House No. B-523, Budh Nagar, Inderpuri, New Delhi 110012

Email: support@roomwell.in · Instagram: Instagram@roomwell.in

Grievance officer: Tushar Kanojia, Co-founder, support@roomwell.in. We acknowledge complaints within 48 hours and aim to resolve them within a month.